Dear Nominee,

Thank you for your participation in Customer Excellence Awards. True to our promise of customer centricity, we had emailed a most of our customers asking them for their valued opinion and suggestions, by way of answers to a questionnaire. The key results of this poll are as follows:

What is your preference?

A. To participate in a Black-tie dinner and presentation ceremony, or

B. For the awards to be sent out to you by courier

Results - Send it by courier – 83% Black-tie dinner- 17%

What is your preferred package?

Results - Cashreflex loyalty cards – 62% Basic Pack- 29% Other- 9%

Thank you very much for the time and effort you have put in for sending us your answers to our questionnaire.

Based on these poll results we will be sending out the awards for 2008, and for 2009, by courier. We will poll again by the end of 2010 to measure your opinion. If in future, a majority of you chose Black-tie dinner and presentation ceremony, we will then provide you with information about the venues and related arrangements for it.

We've been monitoring the impact of our posters and certificates, throughout the year. Once again a vast majority of Nominees who had put up the posters and certificates have reported a significant increase in walk-in customers and increased business from existing customers.

 

 

The combined influence of the training, use of software and posters have resulted in increases in frequency of visits of customers, size of orders from customers and increased referrals for nominees. Our questionnaires have kick-started customer interaction and increased interest from customers from their customers.

Based on your valuable feedback we have made improvements in the design and content of the Awards packs for our 2009 awards. We have paid particular attention to the majority request that in order to keep your business's nomination fresh in the minds of your customers over a longer time you will need a Finalist poster in addition to the Awards poster.

We have improved the design of the Winners Pack and content to reflect your opinions. The new Awards Pack contains a Plaque, 2 A2 sized golden Posters and 2 A4 sized golden Posters. In addition, the pack also contains a Winners Certificate and a Training Certificate.

Participation Customer Excellence Awards will mean a lot more to your business than just gaining a training award and increase in business for one year. It will help you to face up to the challenges of the 21 st Century, to be up to date, and always ahead of your competition. We aim to help you to mass personalise all your offerings to your customers.

 

Our Team is Your Team

Our peer-to-peer approach pairs your team with our team of business specialists, growth consultants, and sector experts. As our partner, you will gain access to our resources. Our knowledge is your knowledge, and our team is your team, creating a true growth partnership. We are increasing the number of business specialists available to you on call for support in 2009.

 

The Winner's Plaque is made of clear acrylic, hardened, frosted and cut to size and mounted on a rose wood base with an engraved brass plate.

Please phone us if you wish to take up any of the above packages and we'd be happy to help. Please bear with us as it may take 9 to 10 working days for the plaques to be made up and a further 5 days for delivery.

For examples of posters and certificates please click here.

We have some very good offers from our sponsors which you may want to take up. There is a 50% off on website design and hosting on all Agenze website packages and 25% off on Agenze tele-marketing campaigns for Customer Excellence Awards Nominees. Similarly Cashreflex are offering 50% off on their Standard Package. Please phone us on 020 7100 3368 for a voucher if you wish to make use of any of these offers

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Thank you and good luck

 

Yours sincerely

 

VA Joseph

Chairman of Judges