Customer Excellence Awards 2012

CEO's Statement

Everyday an amazing number of people make contact with your organisation. Are you making the most of them?

A customer experience-based retention strategy using statistical models to observe and improve employee-to-customer interactions can guarantee you the highest levels of customer retention, satisfaction and loyalty. This way you can rest assured you are making the most out of customers who make contact with your organisation every day.

To create and execute a memorable customer experience that is consistent, unique and sophisticated you will need more than a carrot and stick and/or monetary rewards to motivate your frontline people. Customer Excellence awards have consistently proved that it is an accolade that most employees are happy to go after; year after year. It is a highly effective silver bullet that guarantees you extra-long-term customer retention.

Knowing what customers want requires a smarter, keener employee. Our approach harnesses the power of your frontline people helping them find innovative ways of meeting your customer expectations day to day. We provide localized intervention and an integrated strategy that mobilizes your human capital to work together to achieve higher retention, higher satisfaction and higher profitability levels.

Studies show that disengaged frontline employees can quite easily cause up to 39% annual customer defection. Customers with a negative service experience can tell and influence at least one other customer to contemplate defecting. We can stop this. Our approach galvanizes resolute employee action to prevent customer defection.

For public sector organisations the benefits we provide are equally significant. Even in such dire economic conditions it is quite easily possible to gain high levels of customer satisfaction and confidence in services.

At £19+VAT/$24/Rs.650, it is a small price to pay to generate thousands of pounds of new revenue, greater employee engagement and extra-long-term customer retention.

Many CEOs is the private sector believe their return on investment (ROI) from our awards is the highest ever they have gained in comparison with any other method of business development. Why not find out for yourself? Try us today.

Yours sincerely

A V Joseph

CEO