TERMS OF DELIVERY
Subject to availability, we will use all reasonable endeavours to deliver the products
you have ordered within the time stated for the delivery service you have selected
after your order is accepted by us. Please note that certain products which are
not available from stock have a delivery time which may be longer than 14 days from
the date an order is placed. Where that is the case, it will be made clear to you
before you place your order. We will usually deliver all products comprised in your
order in one delivery. However, due to size of some of the products or large quantities
ordered we may have to split your order and you might receive multiple parcels.
Please note you will only get charged once for delivery.
What areas do you deliver to?
Delivery can only be made to UK addresses excluding P.O. Boxes. Unfortunately at
this time we cannot take orders for delivery to British Forces Post Offices (BFPO),
International addresses, The Channel Islands (GY, JE) and the Republic of Ireland.
Delivery charges and arrangements
Deliveries for orders of £250 or above are free when using standard delivery. Large
items have a £25 delivery charge. Other charges as are follows:
|
Option |
Price |
Timings |
|
Standard |
£4.00 |
Delivery within 5-7 working days after date of order. Working days are Monday to
Friday 9.30am to 7pm inclusive, excluding Saturday, Sunday and Bank holidays.
|
|
Express |
£7.50 |
If the order is placed on the website Monday to Friday before 12:00 noon then delivery
will be made within 4 working days. If placed Monday to Friday 12:01 or later or
on Saturday and Sunday it will be on the fifth working day. Working days are Monday-Friday
9.30am-7pm inclusive, excluding Saturday, Sunday and Bank holidays.
|
The time frames shown are subject to availability not guaranteed. Some items may
take longer and you will be notified when placing the order. In addition the following
post codes have extended delivery lead times as shown:
|
Out of area postcodes and delivery lead times
|
|
Postcode area
|
- Standard delivery service
|
Approximate delivery time window after date of order - Express deliveries
|
|
AB, DD8-11
|
Up to 6 working days
|
Up to 5working days
|
|
KW15-17, ZE1-99
|
Up to 8 working days
|
Up to 6 working days
|
|
PA20-23, 25-32, 34-35, 37, 39-40, PH50
|
Up to 6 working days
|
Up to 5 working days
|
|
HS9-99
|
Up to 8 working days
|
Up to 6 working days
|
|
PA41-49
|
Up to 8 working days
|
Up to 6 working days
|
|
PA60
|
Up to 6 working days
|
Up to 5 working days
|
|
PA61-75, 77, 78
|
Up to 6 working days
|
Up to 5 working days
|
|
PA76
|
Up to 8 working days
|
Up to 6 working days
|
|
PH41(2), 42, 43, 44
|
Up to 8 working days
|
Up to 5 working days
|
|
PH19-26, 30-41
|
Up to 6 working days
|
Up to 5 working days
|
|
KW1-3, 5-14
|
Up to 6 working days
|
Up to 5 working days
|
|
HS1-8
|
Up to 6 working days
|
Up to 5 working days
|
|
IV40-53, 54, 55, 56
|
Up to 6 working days
|
Up to 5 working days
|
|
KA27,28
|
Up to 6 working days
|
Up to 5 working days
|
|
IV1-20, 25, 30-32, 36
|
Up to 6 working days
|
Up to 5 working days
|
|
IV21-23, IV26-27
|
Up to 6 working days
|
Up to 5 working days
|
|
IV40-56
|
Up to 6 working days
|
Up to 5 working days
|
|
IM1-99
|
Up to 8 working days
|
Up to 6 working days
|
|
TR21-25
|
Up to 6 working days
|
Up to 5 working days
|
|
BT1-99
|
Up to 6 working days
|
Up to 5 working days
|
We cannot deliver items within the same order to multiple addresses. If this is
required please place separate orders for each address. A separate delivery charge
will be made for each address where applicable.
Deliveries are made Monday to Friday (excluding bank and public holidays). The precise
timing of a delivery cannot be specified. Deliveries require a signature to confirm
receipt. Please note that deliveries have to be signed for by an adult.
Deliveries will be made to your door or to your neighbour's door. If this presents
you with difficulties, please contact us prior to placing your order and we will
give you the telephone number of our nominated courier who may, at their discretion,
be able to make special arrangements, for which they may need to make an additional
charge. If so, they will advise you of the amount of that charge before you place
your order. We are not responsible for any additional carrying or positioning of
products ordered.
Once delivered, the products ordered will become your property (provided they have
been paid for in full) and your responsibility and, except in relation to products
that are damaged or faulty when delivered or have been incorrectly delivered, we
will not accept any liability for their loss, damage or destruction after they have
been delivered.
What happens if I am not at home?
In order to make sure you receive your goods as soon as possible, if you are not
at home when we try to deliver we might leave your parcel with one of your neighbours.
If we do this we will leave a card stating where the parcel has been left.
In case we can not reach you or your neighbours to receive your parcel we will leave
a card in your letterbox to notify you that we tried to deliver your parcel. Please
follow the instructions on the card to schedule a delivery day. You will find the
contact details on the card.