What is actually going on in the frontlines of your organisation, do you know?
The right people (frontline staff) drive an organisation forward and the wrong ones can drive it into the ground. But how do you know for sure who are right ones? and if you were to find out, do you let the wrong ones go or do you attempt to change them to suit your needs?
When you sign-up for CEA 2012 you'll be issued a Valyu profile listing known as a Valyu Relationship card. The Valyu relationship card answers these questions with immense clarity and more. Its voting and analytics tools can easily reveal the wrong frontline staff. It will then give your wrong ones a chance to voluntarily change and set right their short comings. It will offer those who embrace change a chance to excel and to be rewarded. If that doesn't produce a result it will report their short comings to the line manager.
Understanding how customers perceive their service, then rewarding employees who attempt to achieve what their customers want is our unique specialisation. We work with Customer Excellence Awards to motivate employees who want to change their service in the way their customers want.
Perhaps the most important function of the Valyu Relationship card is this. It allows key managers of companies and public sector organisations ask this all important question of their frontline staff –
How many customers did you lose today?
"Every great business is built on friendship" -J.C. Penney
How do you teach this to employees? Valyu helps organisations get the best out of their people by helping them identify and develop the high potential of employees working in key customer facing roles.
We help organisations achieve excellence from within. We can help organisations to unlock the full potential of frontline staff to make their business or organisation a great deal more likeable by customers. Our awards are catalysts for inducing change in employees and by their own accord. When employees develop a much greater level of awareness and understanding of the way their customers see them, their performance improves at such a rapid rate you'll be amazed by how much and how fast.
Valyu voting is a cost-effective human capital assessment and development tool that can radically improve the prospects of any type organisation. Using it you can take a quick snapshot of competencies of frontline staff from an organisation's customers' point of view. This allows its employees to instantly identify actions they'll need to take to remedy their deficiencies. Valyu voting is able to assess and develop those aspects of your customer service which are normally overlooked and hence the outcome is amazing, a radical improvement in the current and future prospects of any company or public sector organisation.
Moving away from customer transactions toward customer relations
Relationship marketing involves managing and nurturing an organisation's interactions with its customers. Relationship marketing emphasizes customer retention and satisfaction, instead of sales transactions. It recognizes the long term value of customer relationships. It involves using technology to organize, synchronize business processes and to automate marketing and communication activities. With the growth of the internet and mobile internet platforms, relationship marketing is evolving to include social media channels. This is an area where Valyu offers a mature, unique and all encompassing series of answers. Valyu is not one solution but several solutions built to work together to help frontline employees gain proficiency in customer relationship development and management. Valyu gives frontline employees the power of Social media through built-in Facebook and Twitter like features which will give them a change to engage and keep the attention of customers without using up precious work time on Twitter or Facebook.
How does Valyu help organisations embrace relationship marketing?
Valyu creates a loyalty loop for organisations using our online and mobile voting platform. Loyalty loop is a feedback loop that reinforces the relationship of a frontline employee with carefully targeted customers. In creating this loyalty loop Valyu transforms the organisation's marketing communications from being a one way blast to a two-way conversation. Using the loyalty loop Valyu lays the foundation for identifying, attracting, defending and strengthening enduring loyalty to the organisation's brand.
Creating a positive and personal customer experience is a fantastic way to get people referring their friends, family, and larger networks to a company or organisation. The personal reference has power, and it's one of the strongest marketing tools a brand can work to develop.
You don't earn loyalty in a day. You earn loyalty day-by-day -Jeffrey Gitomer
A customer who is "emotionally connected" to a business is likely to spend 46% more money than a customer who is merely "satisfied" but not emotionally connected. In Jeffrey Gitomer's words- Customer satisfaction is worthless. Customer loyalty is priceless.
The role of the Valyu relationship card is in helping employees to create lasting customer loyalty and in extending the period customer retention of companies.
The Valyu relationship card is not one thing. It is a selection of utilities and Apps for employees providing them a virtual armory of tools to find, to keep and to enrich customer relationships. It will help employees to touch the hearts of their customers authentically, by synchronising their actions to harmonise with their customers' expectations. The outcome and especially when a majority of the employees are using Valyu– it will most likely push their company forward to make it the most profitable company in their sector. In some cases even a single employee can make the difference.
Who can use it? Anyone using a business card and a PC for work and who is frontline employee can now, can use Valyu to enrich customer relationships.
Establishing a conduit of communication with customers
Print your relationship card on the back of business card showing your Valyu web address so that your customers can be encouraged to visit your Valyu profile and to vote for you.
To generate artwork/image (.jpg - pixels 1004 x638) click on the 'Generate Image for Business Card' button located on 'My Profile' tab/page in your Valyu Control Panel. When the image thumbnail becomes visible please click on the 'Download Image' button. Save the .jpg to your PC and then email a copy to your printer for reprinting your business card.
What is actually going on in the frontlines of your organisation, do you know?
The right people (frontline staff) drive an organisation forward and the wrong ones can drive it into the ground. But how do you know for sure who are right ones? and if you were to find out, do you let the wrong ones go or do you attempt to change them to suit your needs?
When you sign-up for CEA 2012 you'll be issued a Valyu profile listing known as a Valyu Relationship card. The Valyu relationship card answers these questions with immense clarity and more. Its voting and analytics tools can easily reveal the wrong frontline staff. It will then give your wrong ones a chance to voluntarily change and set right their short comings. It will offer those who embrace change a chance to excel and to be rewarded. If that doesn't produce a result it will report their short comings to the line manager.
Understanding how customers perceive their service, then rewarding employees who attempt to achieve what their customers want is our unique specialisation. We work with Customer Excellence Awards to motivate employees who want to change their service in the way their customers want.
Perhaps the most important function of the Valyu Relationship card is this. It allows key managers of companies and public sector organisations ask this all important question of their frontline staff –
How many customers did you lose today?
"Every great business is built on friendship" -J.C. Penney
How do you teach this to employees? Valyu helps organisations get the best out of their people by helping them identify and develop the high potential of employees working in key customer facing roles.
We help organisations achieve excellence from within. We can help organisations to unlock the full potential of frontline staff to make their business or organisation a great deal more likeable by customers. Our awards are catalysts for inducing change in employees and by their own accord. When employees develop a much greater level of awareness and understanding of the way their customers see them, their performance improves at such a rapid rate you'll be amazed by how much and how fast.
Valyu voting is a cost-effective human capital assessment and development tool that can radically improve the prospects of any type organisation. Using it you can take a quick snapshot of competencies of frontline staff from an organisation's customers' point of view. This allows its employees to instantly identify actions they'll need to take to remedy their deficiencies. Valyu voting is able to assess and develop those aspects of your customer service which are normally overlooked and hence the outcome is amazing, a radical improvement in the current and future prospects of any company or public sector organisation.
Moving away from customer transactions toward customer relations
Relationship marketing involves managing and nurturing an organisation's interactions with its customers. Relationship marketing emphasizes customer retention and satisfaction, instead of sales transactions. It recognizes the long term value of customer relationships. It involves using technology to organize, synchronize business processes and to automate marketing and communication activities. With the growth of the internet and mobile internet platforms, relationship marketing is evolving to include social media channels. This is an area where Valyu offers a mature, unique and all encompassing series of answers. Valyu is not one solution but several solutions built to work together to help frontline employees gain proficiency in customer relationship development and management. Valyu gives frontline employees the power of Social media through built-in Facebook and Twitter like features which will give them a change to engage and keep the attention of customers without using up precious work time on Twitter or Facebook.
How does Valyu help organisations embrace relationship marketing?
Valyu creates a loyalty loop for organisations using our online and mobile voting platform. Loyalty loop is a feedback loop that reinforces the relationship of a frontline employee with carefully targeted customers. In creating this loyalty loop Valyu transforms the organisation's marketing communications from being a one way blast to a two-way conversation. Using the loyalty loop Valyu lays the foundation for identifying, attracting, defending and strengthening enduring loyalty to the organisation's brand.
Creating a positive and personal customer experience is a fantastic way to get people referring their friends, family, and larger networks to a company or organisation. The personal reference has power, and it's one of the strongest marketing tools a brand can work to develop.
You don't earn loyalty in a day. You earn loyalty day-by-day -Jeffrey Gitomer
A customer who is "emotionally connected" to a business is likely to spend 46% more money than a customer who is merely "satisfied" but not emotionally connected. In Jeffrey Gitomer's words- Customer satisfaction is worthless. Customer loyalty is priceless.
The role of the Valyu relationship card is in helping employees to create lasting customer loyalty and in extending the period customer retention of companies.
The Valyu relationship card is not one thing. It is a selection of utilities and Apps for employees providing them a virtual armory of tools to find, to keep and to enrich customer relationships. It will help employees to touch the hearts of their customers authentically, by synchronising their actions to harmonise with their customers' expectations. The outcome and especially when a majority of the employees are using Valyu– it will most likely push their company forward to make it the most profitable company in their sector. In some cases even a single employee can make the difference.
Who can use it? Anyone using a business card and a PC for work and who is frontline employee can now, can use Valyu to enrich customer relationships.
Establishing a conduit of communication with customers
Print your relationship card on the back of business card showing your Valyu web address so that your customers can be encouraged to visit your Valyu profile and to vote for you.
To generate artwork/image (.jpg - pixels 1004 x638) click on the 'Generate Image for Business Card' button located on 'My Profile' tab/page in your Valyu Control Panel. When the image thumbnail becomes visible please click on the 'Download Image' button. Save the .jpg to your PC and then email a copy to your printer for reprinting your business card.
